General Terms and Conditions
General Terms and Conditions
These general terms and conditions apply to all purchases made through the website of Zumi Gems, registered at Vermeerstraat 30, reachable via info@zumigems.com
1. Applicability By placing an order, you agree to these terms and conditions.
2. Product Information We make every effort to describe our products accurately and to provide up-to-date information. However, typographical errors or inaccuracies may occasionally occur.
3. Ordering and Payment Orders are processed upon receipt of full payment. The available payment methods may vary by country. Customers are responsible for checking which payment methods are available for their location.
4. Processing and Delivery
- Processing time: 1–3 working days
- Delivery time: 3–7 working days (depending on location)
- Shipments are sent directly from our supplier in China
5. Returns and Cancellations Please refer to our separate returns policy for full terms and conditions.
6. Liability We are not liable for loss or damage during delivery if the tracking information indicates that the parcel has been delivered. Please always check that the delivery address provided is correct.
7. Intellectual Property All content on the website (texts, photographs, logos) is the property of Bellezza Firenze and may not be used without prior permission.
8. Complaints Procedure Complaints may be submitted in writing via info@zumigems.com. We aim to respond within 5 working days.
9. Governing Law These terms and conditions are governed by Dutch law.